Printing Company - Automated Customer Request Processing
The Problem
This printing company needed to streamline customer request processing, enabling clients to submit orders directly into their FileMaker system without manual intervention while handling high volumes of custom orders with precise specifications.
The Solution
Developed an integrated form submission and processing system featuring direct customer input through web forms feeding into FileMaker database, Claris Connect integration for automated workflow processing, Google G Suite automation for email notifications, and comprehensive job tracking with real-time status updates.
The Outcome
85% faster job intake and specification capture, 90% fewer order specification mistakes, real-time order status and communication for customers, and ability to handle 300% more orders with existing administrative staff.
Customer orders flow directly into our system now with perfect accuracy. Our clients love the real-time updates, and we've tripled our capacity.
— Printing Company
Project Details
The streamlined operations system includes direct customer input through web forms that feed directly into the FileMaker database, comprehensive Claris Connect integration providing automated workflow processing and validation, Google G Suite automation handling email notifications and document management, and sophisticated job tracking offering real-time status updates from submission to completion.
Technologies Used
- FileMaker
- Claris Connect
- Google G Suite
- Web Forms
- Workflow Automation
Key Features
- Direct web form to FileMaker integration
- Claris Connect workflow automation
- Google G Suite integration
- Real-time job tracking
- Automated customer notifications
- Specification validation system